Managed IT Support & Cybersecurity - Moruya, Batemans Bay & South Coast NSW | Tideline IT
Tideline IT is Moruya's trusted local managed IT provider - delivering cybersecurity, computer repairs, Wi-Fi setup, and business IT support across Batemans Bay, Broulee, Eurobodalla and the South Coast. Local expertise, fair pricing, no jargon. Call 0435 647 166.
Founded by Kieren with over 17 years of IT experience. ABN: 13 590 751 735. Based in Moruya NSW 2537.
Service area: Moruya · Batemans Bay · Broulee · Mossy Point · Tuross Head · Bodalla · Narooma · Eurobodalla · South Coast NSW
Business IT Services & Managed Support Plans - South Coast NSW | Tideline IT
Tideline IT provides managed IT support, cybersecurity, computer repairs, and Wi-Fi solutions for South Coast NSW homes and businesses. Transparent, flat-rate plans with no lock-in contracts.
Managed IT Plans
Basic Plan - $199/month:
Remote support, security monitoring, monthly health checks for Moruya and Eurobodalla small businesses.
Standard Plan - $349/month:
All Basic features plus patch management, backup monitoring, and priority response times.
Premium Plan - $599/month:
Full managed IT, on-site visits, cyber insurance assistance, and dedicated account management.
Our IT Services
Managed IT Support
- Proactive MSP plans for South Coast businesses. Remote monitoring, patch management, and helpdesk support.
Cybersecurity & Backups
- Endpoint protection, offsite backups, and ransomware defence for Eurobodalla businesses.
Computer Repairs & IT Advice
- On-site computer repairs, virus removal, and plain-English IT advice across Moruya and Batemans Bay.
Home Wi-Fi & Network Setup
- Wi-Fi dead zone elimination, mesh networking, NBN optimisation and smart home device setup.
Business IT Infrastructure
- Server setup, Microsoft 365, cloud migration, and business network design for South Coast NSW.
About Tideline IT - Local IT Experts in Moruya & South Coast NSW
Tideline IT is a locally owned managed IT provider based in Moruya NSW, founded by Kieren who has over 17 years of IT industry experience. We provide South Coast businesses and home users access to the same quality managed IT services that city businesses rely on - at a fair local price.
No jargon, no upselling, honest flat-rate pricing. We service Moruya, Batemans Bay, Broulee, Tuross Head, Bodalla, Narooma and surrounding Eurobodalla communities.
Contact Tideline IT - IT Support Moruya & South Coast NSW
Get in touch with Tideline IT for managed IT support, computer repairs, cybersecurity advice, or a free consultation. Serving Moruya, Batemans Bay, and all of the Eurobodalla South Coast.
IT Resources & Cybersecurity Guides - Tideline IT South Coast NSW
Free IT guides and cybersecurity tips for South Coast NSW homes and businesses. Learn how to protect against ransomware, improve your Wi-Fi, understand managed IT services, and more from the local experts at Tideline IT in Moruya.
Australian Cyber Threat Intelligence Dashboard - Tideline IT
Live monitoring and analysis of cybersecurity threats targeting Australian businesses and government. Real-time threat intelligence updated every 5 minutes, sourced from ACSC, ZDNet Australia, Bleeping Computer and other credible security sources. Powered by Tideline IT - your local cybersecurity experts on the South Coast NSW.
Business IT Enquiry - Managed IT Support South Coast NSW | Tideline IT
Submit a business IT enquiry to Tideline IT. Tell us about your business size and IT needs and we'll recommend the right managed IT support plan for your South Coast NSW organisation.
Service Status & Network Availability - Moruya & South Coast NSW | Tideline IT
Check the live status of Tideline IT services across Moruya, Batemans Bay, Broulee, Narooma and the Eurobodalla. See current availability for internet and NBN, VoIP and phone, managed networks, email, Microsoft 365 and the Tideline support portal, along with any current incidents and scheduled maintenance.
Tideline IT monitors upstream provider outages and publishes plain-English updates on our status page so South Coast NSW homes and businesses always know what is happening with their technology.
We believe in transparency. Below you'll find our service level guarantees, security compliance standards, and privacy commitments. You can download copies for your records.
Service Level Agreement
Outlines our response times, support hours, and the scope of what our managed IT services cover.
Compliance & Security
Details our alignment with the Australian Privacy Principles (APPs) and our internal data security protocols.
Service Level Agreement (SLA)
1. Service Scope Tideline IT provides professional IT support, including but not limited to remote helpdesk, onsite troubleshooting, cybersecurity maintenance, network management, and cloud infrastructure support. Services excluded from standard support include third-party software licensing costs, hardware replacement parts, and custom development projects unless explicitly agreed upon in a separate Statement of Work (SOW).
2. Support Hours - Standard Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (AEST). - After-Hours Support: Available upon request and billed at our emergency hourly rate.
3. Response Time Targets We strive to acknowledge all service requests within the following timeframes: - Critical (P1 - System Outage): < 2 hours - High (P2 - Business Disruption): < 4 hours - Normal (P3 - Individual Issue): Next Business Day
4. Client Responsibilities To ensure effective support, the client agrees to provide reasonable access to systems, maintain active software subscriptions, and supply timely information required to troubleshoot issues.
Compliance & Security Policy
1. Data Privacy (Australian Privacy Act Compliance) Tideline IT is committed to protecting client data in accordance with the Australian Privacy Principles (APPs). We collect only the information necessary to perform our services and will never disclose your data to third parties without your explicit consent, except where required by law.
2. Security Standards We employ industry-standard security measures, including: - Encryption: All client data transmissions are secured using TLS encryption. - Access Control: Access to client systems is restricted to authorized Tideline IT personnel, protected by Multi-Factor Authentication (MFA). - Confidentiality: All personnel sign strict non-disclosure agreements regarding client data and business processes.
3. Data Backups & Recovery While we provide support for your backup infrastructure, the client is responsible for verifying the integrity of their data backups unless a dedicated "Managed Backup" service plan is currently active with Tideline IT.
4. Regulatory Compliance We design our IT solutions to align with standard Australian security frameworks (such as the ASD Essential Eight) to help your business meet its own compliance obligations.